Frequently Asked Questions
Everything you need to know about our curated home collections.
What are your shipping rates and delivery times?
We offer standard shipping across the UK and select international locations. Domestic orders typically arrive within 3-5 business days, while larger furniture pieces may take 7-14 days via our specialized white-glove courier service.
Can I return an item if it doesn't fit my space?
Yes, we offer a 30-day return policy for most items in their original packaging. Please note that bespoke or made-to-order furniture is non-refundable unless there is a manufacturing defect.
Do you offer trade discounts for interior designers?
Absolutely. We have a dedicated trade program for architects, interior designers, and developers. You can apply via our Trade Portal to access exclusive pricing and dedicated account management.
How do I care for my natural wood or stone products?
Every Vaunt Design piece comes with a specific care guide. Generally, we recommend avoiding harsh chemicals and using a soft, damp cloth for cleaning. Natural stone should be sealed periodically to prevent staining.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also offer flexible financing options through Klarna and Clearpay to help you spread the cost of your purchase.
Is your packaging eco-friendly?
Sustainability is core to our mission. We use 100% recyclable cardboard and biodegradable void-fill wherever possible to ensure your items arrive safely without costing the earth.